Support

Return Policy
Terms of Service
Purchase Orders
Technical Assistance
Local Pickup
Backorder Policy
Shipping Policy
Same Day Shipping
Payments
Sales Tax
Holidays

Purchase Orders

All orders must be placed through our website. Karlsson Robotics does not consider the receipt of a Purchase Order document as valid submission of an order.

We do offer Net30 credit terms to approved customers. We do not offer any other terms. To apply, email sales@karlssonrobotics.com for a credit application.

For approved Net30 customers: Please submit your Purchase Order document AND your Karlsson Robotics Order Number by email to sales@karlssonrobotics.com. We cannot process your order until we receive both. It may take up to 3 business days from receipt before processing is complete and we are able to ship.

If you would like your Purchase Order number referenced on the invoice and shipping documents, enter it in the Purchase Order Number field during checkout.

Local Pickup

If your shipping address is in Florida you can opt to pick up your order in person at the Karlsson Robotics office in Jupiter, Florida. We charge only a $2.00 handling fee for this service.

All Local Pickup orders must be prepaid. For accounting reasons, we do not accept cash, check, or money orders as payment for them.

Cut-off for Local Pickup orders, for items that are not marked 'Ships Today', is noon each day. If your order falls into this category it will be ready for pick-up the next day. You will receive a notification email when your order is ready for pick-up.

You may pick up your order between 2pm and 4pm, Monday though Friday, but please make sure it is ready.

A table for reference:

Backorder Policy

There are two types of backorders: Intentional and Accidental.

Intentional Backorders:

This is when you, the customer, add an out-of-stock item to your cart by clicking the "Backorder" button. If you have any back-ordered items once all your items are in stock, the order will be shipped.

Accidental Backorders:

This is when our website indicated that there was stock available for your order, but we were actually out. D'oh! We work very hard to keep our stock numbers accurate. This type of backorder is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping.

Shipping Policy

General

We charge actual shipping costs plus a $2.00 handling charge per shipment.

We ship via the United States Postal Service (USPS), FedEx, and UPS. We do not use any other service.

FedEx and UPS do not deliver to PO Boxes. If your shipping address is a PO Box, you must select a USPS option or your package will be returned to us at your expense.

FedEx and UPS orders are shipped "Signature Not Required" by default, however, they may decide to require a signature depending on the value or destination. If you want your order to be sent with a signature required, please contact Customer Service. If a "Signature Not Required" package is left at the door, but isn't there when you get home, neither Karlsson Robotics nor the shipping company can be held responsible.

We fill all in-stock orders as soon as possible. Please see our Same-Day Shipping section for details. Once your order is ready to ship, a Shipping Confirmation email, with tracking information if applicable, will be sent.

We do not accept C.O.D. orders.

We cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim.

Shipping Costs

Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click "Edit Cart" from the Side Bar. This will provide a list of estimates for the shipping methods available to your selected destination.  

Special Handling

The following services are available for an additional charge:

Saturday Delivery

FedEx and UPS do not normally deliver on Saturday, but can for an additional charge of $15. If you would like your package to ship on a Friday for delivery Saturday, please follow these steps:

• Place your order through our website, selecting either Fedex Priority Overnight or UPS Next Day Air. No other shipping option will work.
• Call Customer Service immediately with your order number. You must call before 5pm Eastern Time or we will not be able to honor your request.
• Be prepared to pay the $15. This is in addition to the original shipping/handling costs calculated at checkout.

From there, we will process your order and ship it out! You'll receive an email with your tracking information as usual. Delivery is usually made by noon on Saturdays.

Package Rerouting

If your package is en route to an incorrect address, we can contact FedEx or UPS to update the delivery address. The base fee is $10 for FedEx and $11 for UPS. There may be additional charges depending on how far away the new delivery address is from the old one. Please call Customer Service as soon as you are aware the package needs rerouting. This service also applies to packages needing to be stopped and returned to us.

Please Note:

Package Rerouting and returning is done at the discretion of the shipper. If the package is too close to the delivery address, it may be delivered before the reroute/return instructions are received. We will make the request, but cannot guarantee that it will be honored.

Shipping Options

Local Pickup

See our Local Pickup section for details.

Domestic

This is for shipping addresses within the United States. We offer 14 options: FedEx - (All FedEx shipping methods are tracked and fully insured)

• FedEx Priority Overnight - next business day by 10:30AM, later for rural
• FedEx Standard Overnight - next business day by 3PM, later for rural
• FedEx 2-day Air - Delivery by the end of the second business day
• FedEx Express Saver - Delivery by the end of the third business day
• FedEx Ground/Home - Averages 3-5 business days, depending on destination

FedEx does not normally deliver on Saturday, but may for an additional charge. See our Saturday Delivery information for details. UPS - (All UPS shipping methods except Economy are tracked and fully insured)

• UPS Next Day Air - Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
• UPS Next Day Air Saver - Commercial destinations: Next business day delivery by 3:00 or 4:30 p.m. Residential destinations: Next business day delivery by end of day
• UPS 2nd Day Air - Delivery by the end of the second business day
• UPS 3 Day Air - Delivery by the end of the third business day
• UPS Ground - Averages 3-5 business days, depending on destination

UPS does not normally deliver on Saturday, but may for an additional charge. See our Saturday Delivery information for details. United States Postal Service

• USPS Priority - 2-3 days not guaranteed, not tracked, not insured. Only allowed for orders up to $100 in value.
• USPS First Class Mail - not day guaranteed, but averages 1-2 weeks, not tracked, not insured. Only allowed for orders up to $100 in value.

Please Note - Priority and First Class Mail packages are NOT insured. In the case a package is lost or damaged in transit, Karlsson Robotics is not responsible for replacing the order.

International

This is for any shipping address outside the United States. We offer 6 options:

FedEx - (All FedEx shipping methods are tracked and fully insured)

• FedEx International Priority - 1-3 business days, longer for rural
• FedEx International Economy - 3-5 business days, longer for rural

UPS - (All UPS shipping methods are tracked and fully insured)

• UPS Worldwide Saver - 1-3 business days, longer for rural
• UPS Worldwide Expedited - 3-5 business days, longer for rural

United States Postal Service

• USPS Priority Mail International - usually 5-14 days. Only allowed for orders up to $300 in value. Delivery is made by the destination country's postal service.
• USPS First Class Mail International - usually 2-3 weeks, but can take 6 weeks or more. NOT trackable. Only allowed for orders up to $100 in value. Delivery is made by the destination country's postal service.

Please Note - First Class Mail International packages are NOT insured. In the case a package is lost or damaged in transit, Karlsson Robotics is not responsible for replacing the order.

Any duties and taxes for international shipments are the responsibility of the customer. Karlsson Robotics is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Same Day Shipping

Karlsson Robotics guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:

• Your order is placed before 12:00PM, EST.
• You select a shipping method other than Economy, USPS First Class Mail, or First Class Mail International.
• The day you place your order is a Business Day.
• All items are in-stock and are marked 'Ships Today'
• Your order is paid in full at the time you place it.
• Your order is not considered an Exception.
• Your order does not require any modification before it is able to ship.

Please read below for more detailed definitions of these points. If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn't meet them all, we may still get it out the same day, but no promises. DEFINITIONS

• TIME - The timestamp on your order must be before 12PM to qualify. An order placed at 11:59:59AM counts, 12:00:00PM does not. Orders placed at 12PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed.
• SHIPPING METHOD - We are guaranteeing most, but not all, of our available shipping methods. All options from FedEx, UPS, and USPS Priority qualify. We do NOT guarantee Economy, USPS First Class Mail, or USPS First Class Mail International. These will be processed within 3 business days of placement.
• BUSINESS DAYS - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. You can see a list of the weekdays Karlsson Robotics will be closed for Holidays here. Additionally, Karlsson Robotics may be unexpectedly closed for inclement weather (we are in Florida, hurricanes occur from time to time), off-site company events, zombie apocalypse, etc. In the event of such closure, Karlsson Robotics will post notice of closure on the front page of our website as soon as possible. If Karlsson Robotics does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it.
• IN-STOCK - Your order must contain only in-stock items to qualify for same-day shipping. If we don't have it, we can't ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details.
• PAID IN FULL - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid with a PayPal "echeck" do not qualify. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders.
• EXCEPTION - While rare, there is the chance that your order will go to an Exception status, instead of the normal New Order status. You will be notified upon placing your order if your order is an Exception. Most orders that do go to Exception, and otherwise qualify, will be cleared quickly and shipped within the same-day time frame. Because some will require additional information from the customer, though, we cannot guarantee it.
• DOES NOT REQUIRE MODIFICATION - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as an address deemed undeliverable by your selected shipper.

IF YOUR ORDER QUALIFIED, BUT DIDN'T SHIP SAME-DAY: We will be working hard to meet our guarantee, but sometimes, reality won't allow it. In the case that we do not meet our guarantee, we will automatically upgrade your shipping method by one step, and ship it the following business day. For example, if you place an order on Monday with UPS 3-day and we fail to get it out that day, we will ship it Tuesday with UPS 2-day shipping, no additional charge. If you've already selected the fastest shipping method available with a particular shipping company, we will ship it with the same shipping method on the following day and refund your shipping/handling charges in full. A table for reference:

Payments

You may pay by Visa, Master Card, American Express, Discover, Amazon Payments, Google Checkout, and the ever-friendly PayPal. United States funds only. We do not accept C.O.D. orders.

Foreign Currencies:

All charges will be submitted in US Dollars when you make payment and converted by your financial institution at that time. This may result in the actual charge being slightly different than the total due shown.

Refunds:

We will issue refunds via store credit, credit card, PayPal, or a transfer directly to your bank. We do not issue refunds by check for any reason.

Please Note: 

We are unable to process credit card refunds more than 30 days past the original transaction date. If you are due a credit card refund after this time, you will have your choice of the remaining refund methods available.

Holidays

Karlsson Robotics will be closed the following days in 2013 and 2014. No orders will ship these days, but you can still place an order through the website as usual.

• May 27th, 2013 – Memorial Day
• July 4th, 2013 – Independence Day
• September 2nd, 2013 – Labor Day
• November 28th, 2013 – Thanksgiving
• November 29th, 2013 – Day after Thanksgiving
• December 24th, 2013 – Christmas Eve
• December 25th, 2013 – Christmas Day
• January 1st, 2014 – New Year’s Day